Refund Policy
OpenMontage refunds failed generations automatically and unused paid periods on request. This policy explains exactly when a refund applies.
01Failed generations
If a generation fails, the credits it reserved are returned to your balance automatically. You do not need to ask, and you can see the refund in your credit history.
02Before you approve
Nothing is charged before the gate. The script, the scene plan and a line-item estimate are presented first, and only the scenes you approve are produced. If you cancel at the gate, no credits are spent.
03Unused paid periods
If you have not spent any credits in the current billing period, write to support@openmontage.lol within 14 days of the charge and we will cancel the plan and refund that period in full. Once credits from a period have been spent, that period is treated as consumed.
04Renewals
Renewals can be cancelled at any time from your billing settings and stop future charges. A renewal that has already been charged follows the unused-period rule above.
05Statutory rights
Where local consumer law gives you a stronger right to cancel or to a refund - for example the EU and UK 14 day right of withdrawal for digital services - that right applies and is not limited by this policy.
06How to request a refund
Email support@openmontage.lol from the address on your account, include your order or invoice reference, and tell us what went wrong. We answer refund requests within five business days. Approved refunds are issued to the original payment method through Stripe.
Questions about this policy? Write to support@openmontage.lol.